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If you are unable to add media to a casting and see the following message on your screen, it is most likely due to one of the following scenarios:
Scenario #1 – GDPR action required
The contact is entered into GDPR processing and :
- Your organization has not processed a modification or deletion request.
- The contact has not renewed authorization.
To review the compliance status, refer to the GDPR status on Contacts and/or Media pages.
If you need to use the data in a casting immediately, we recommended contacting the talent and asking them to connect to their Mediartis interface to validate their authorization (they can request a connection link from the Mediartis homepage or here: https://app.mediartis.com/contact with the email address you have in their profile). Status changes are effective immediately.
Scenario #2 – GDPR N/A data
The contact and media are not subject to GDPR, but the contact status has not yet been set to “Outside Europe – GDPR N/A”.
To change the contact status:
- Select the contact
- Click “1 contact selected”
- Select “Outside Europe – GDPR N/A” from the drop down menu
- Confirm when prompted
