Mediartis

Mediartis Knowledge base
& frequently asked questions

Discovering Mediartis

About Mediartis

Created by a team of passionate post production pioneers, Mediartis is a SaaS platform that has reimagined voice casting workflows and offers a full suite of voice casting tools for professionals with private dubbing and voiceover casting databases.

Users upload their casting databases to their secure and private casting cloud, where they access tools designed to optimise and more efficiently manage their actor database, voice samples, project edition and collaboration, client project delivery via streaming and automated GDPR compliance tools that simplify personal data processing obligations related to voice casting.

We know that your database is precious and at the very core of your work and so we’ve designed tools to help you optimise your voice casting assets.

Actor Database (CRM)

Once you’ve imported your actor list to your Mediartis account, it’s automatically integrated into your private actor database and individual actor profiles are created that can be modified at any time.

Actor CRM =>

Actor Profile => Mediartis Actor Profile

Actor profiles include:

  • Actor names
  • Actor first & last pseudo names
  • Birthday
  • Gender
  • Notes
  • Email(s)
  • Website/page links
  • Address
  • Languages + accents
  • Tags (categorisation keywords)
  • Links to actor’s media library

Audio Database

Once you’ve imported your actor list, you can import voice samples that are automatically associated with relevant actor profiles.

In Medias you can:

  • Listen to samples
  • Add samples to existing Castings
  • Create new Castings + Roles
  • Filter Media by Contact / File Name / GDPR Status.

Media Library =>

Mediartis Audio Database Tools

Mediartis Voice Casting Tools

Mediartis is for all professionals with private / internal voiceover and dubbing casting databases (actor lists and voice samples).

The platform offers a secure environment to centralise and manage voice casting assets with tools designed to optimise assets and voice casting projects. Mediartis also provides an automated compliance solution that simplifies GDPR and worldwide personal data obligations related to voice casting databases.

GDPR sets a high standard for most global personal data protection laws and a number of governments. Many companies choose to apply GDPR compliance as a global strategy for respecting worldwide data protection legislations with country-specific policies.

General GDPR Compliance Questions

If the data is subject to GDPR and you add the data to your casting database, it must be entered into GDPR processing which includes recording and renewing their consent of use in the specific context of being referenced in your database and sharing their data with third parties in the context of casting projects for a specified time period.

In addition, every time you modify their information and/or samples, this requires an additional consent on their behalf. They also have the right to request modifications, rectifications, and deletion of their data that must be treated within 30 days upon their request.

More on GDPR obligations here.

In addition to a solid GDPR compliance strategy dealing with more “traditional” personal data such as names, addresses, telephone numbers, social security numbers, etc., audiovisual professionals working with voice data must implement specific compliance policies for their processing, receiving, and sharing of voice personal data (voice samples) – the foundation of voiceover and dubbing activities.

As voice samples are continually shared during the casting phase, non-compliance risks multiply as many organisations haven’t implemented compliance policies for this data.

A few primary obligations include:

  • Naming a Data Protection Officer (internal or external)
  • Securing the personal data (access granted only to those who should have it)
  • Mapping your data and its circulation within your organisation (HR, audio department, development, sales, marketing, etc.)
  • Alerting voice actors their samples and other personal data are referenced in your casting database
  • *Requesting and recording actor consent to be referenced in your database for castings and for their samples to be shared with third parties
  • Processing modification, rectification and deletion requests
  • Renewing actor consent on a regular basis (every two years is recommended by GDPR experts)
  • Providing access to personal data (samples included) within 30 days upon request
  • Ensuring those you share personal data with are processing the data in compliance with the GDPR
  • Establishing a plan for data breaches

*Actor consent must be independent of work contracts and NDAs

The above outlines primary GDPR obligations, we strongly recommend visiting the European Commission official website for more detailed information, and to define and implement your organisations compliance strategy with your DPO or legal counsel.

The voice actor is at the core of this industry and enjoys legal rights regarding the processing of its personal data : Removal right, modification right… and gives the comedian control over its personal data. To know more about this topic, read our article ” I’m a voice actor, what are my GDPR-rights? “

Mediartis endorses the following voice casting GDPR guidelines as recommended by Regulatory and Compliance experts, including Leben Avocats in Paris, France.

EU actor => Casting delivered to EU company => GDPR applies

EU actor => Casting delivered to non-EU company => GDPR applies

Non-EU actor => Casting delivered to EU company => GDPR applies

Non-EU actor => Casting delivered to non-EU company => GDPR N/A

Important

We strongly recommend consulting with your Data Protection Officer and/or legal counsel concerning your specific situation.

You're A Mediartis user

Mediartis Account and Setup

Mediartis takes the security of partners data very seriously. In order to provide a maximum security environment for data storage, accounts are not accessible with static passwords.

Every account connection requires an encrypted connection link sent by email. Connection links can only be used once.

To request a connection link, click Log In on the Mediartis homepage, and select one of the following (a connection link will be sent immediately by email) :

Mediartis account Log In

“I have a Mediartis database” :  https://app.mediartis.com/login

Provide account name (all capitals/no spaces) + email address associated with your User account

“I am a voice actor” :  https://app.mediartis.com/contact

Provide email address associated with Contact profile

 “I received a casting”:  https://app.mediartis.com/castings

Provide email address the organisation sent the casting invitation to

Once you’ve created your account on Mediartis:

  • Purchase an annual subscription based on the number of contacts (actors) in your casting database
  • Add your company and VAT information
  • Add a payment method – if you prefer to pay via bank transfer contact us at team @ mediartis.com
  • Download the contacts-import excel template
  • Import contacts: Upload the completed import contact excel template
  • Download medias-import excel template
  • Confirm your audio database is correctly structured for import
  • Import media files: Upload the completed import medias excel template and your audio files in a zip file
  • Invite team members (Users) to your account
  • Add your logo and a personalised message for communications sent to your actors enrolled in GDPR processing

More on Mediartis Account Setup

One-time-use keys are send by email to users for every connection to the platform. They receive one when invited to connect to an account, by requesting a link from the sign in page, or upon reception of an email sent by Mediartis.

Technically, unique access keys HS 256 are generated to provide user access in 30 minute increments. The duration of a session can be extended by clicking on time limit on the top right of the dashboard screen. This security measure was implemented to reinforce the security of your cloud on Mediartis.

To increase the duration of your session, click the connection duration (days / hours / minutes) on the top right of the screen. You can increase your connection to a maximum of 2 days at a time.

More on Account Setup

Account Owner Email Address

The email address provided in Account & Billing will receive all GDPR processing alerts (ie voice actor profile and media modification, deletion and correction requests, etc.).

To update this email address in your Mediartis account, click your account name in the top right corner, then click Account & Billing.

  • Click the pen icon located to the right of screen.
  • In the Email section, update the email address.

Click Update.

FAQ:

Learn how to update company name or billing address

Mediartis Account and Setup Information

In your Mediartis account, go to Contacts.

Mediartis FAQ Import Contacts

You can create contacts one-by-one by clicking Create Contact

or

Upload multiple Contacts at one time by completing the Import Template you can download in Import Contacts (located to the right of the import box).

Once completed, Drag & Drop the template into the upload box or click the upload box and upload the template from your computer.

Once the platform does a pre-check, make sure you click Add Contacts.

Tips

– Provide as much information about your Contacts as possible.
You must include an email address if entering the Contact into GDPR processing.
Include unlimited Tags to optimise Contact search results once imported to your account.

IMPORTANT: Contacts must either be entered into Automated GDPR Processing or specified as Outside Europe – GDPR N/A before they can added to castings.

FAQ :

Contact Database

How do I activate Automated GDPR Processing?

In your Mediartis account, jump to Contacts and Click “Create Contact”

Mediartis FAQ Import Contacts

Tips

Include unlimited Tags to optimise talent search results

  • Validate Email / Telephone / Links / Address / Languages by Clicking “Validate” buttons
  • Save profiles by clicking “Save” button

FAQ :

Contact Database

How do I activate Automated GDPR Processing?

Contact Database

In your Mediartis account, go to Contacts.

Mediartis FAQ Import Contacts

You can create contacts one-by-one by clicking Create Contact

or

Upload multiple Contacts at one time by completing the Import Template you can download in Import Contacts (located to the right of the import box).

Once completed, Drag & Drop the template into the upload box or click the upload box and upload the template from your computer.

Once the platform does a pre-check, make sure you click Add Contacts.

Tips

– Provide as much information about your Contacts as possible.
You must include an email address if entering the Contact into GDPR processing.
Include unlimited Tags to optimise Contact search results once imported to your account.

IMPORTANT: Contacts must either be entered into Automated GDPR Processing or specified as Outside Europe – GDPR N/A before they can added to castings.

FAQ :

Contact Database

How do I activate Automated GDPR Processing?

In your Mediartis account, jump to Contacts and Click “Create Contact”

Mediartis FAQ Import Contacts

Tips

Include unlimited Tags to optimise talent search results

  • Validate Email / Telephone / Links / Address / Languages by Clicking “Validate” buttons
  • Save profiles by clicking “Save” button

FAQ :

Contact Database

How do I activate Automated GDPR Processing?

The more information you provide on your contacts when importing your actor list to Mediartis, the better your search capabilities will be.

To search for an actor, jump to Contacts.

  • Type keywords or tags in the search bar
  • Use multiple keywords and tags by pressing Enter after each entry

Note: Click header filters for different views (Name / Gender / Country / Spoken Languages / GDPR Status)

Tips

– When creating contact profiles, provide as many tags and information as possible to optimise search results Tag examples: dubbing, advertising, 30 years, LATAM, ES, FR, EN, voiceover, TV, Net868, film, audiobooks, e-learning, video games, character, high pitch, opera singer, animation…).

FAQ :

Contact Database

How do I activate Automated GDPR Processing?

Tags are used to categorise contacts to optimise casting database search results. Unlimited Tags can be added to to contact profiles.

Tags can be included in the batch Contact Import template dowloadable in Contacts/Import Contacts/download template:

Import Template: Mediartis import voice actors

Tags can also be added directly to contact profiles:

Contact Profile: Mediartis Actor Profile

Tags (and Notes) do not trigger GDPR workflows for contacts entered into GDPR processing, nor are they (or Notes) visible in the Contact Interface.

FAQ:

Mediartis Voice Casting Tools

To delete a contact, jump to Contacts:

  • Select the contact you want to delete
  • Click “# of contacts selected” on top of Contact list
  • Select Remove # contacts from dropdown menu
  • Confirm when prompted

Warning!

Contact deletions cannot be undone

GDPR automated processing voice samples

FAQ:

Mediartis Voice Casting Tools

You can upload new contacts and voice samples as often as you like.

If you reach the limit of contacts your current plan offers, you’ll need to upgrade to a different Subscription in order for the new contacts and medias to be GDPR processed and/or used in castings.

You can import new Contacts and Medias by batch or individually.

Duplicate medias are recognised by email addresses, and cannot be imported more than once. This helps to avoid contact duplicates if you reimport your database several times. If you import the same contact more than once using a unique email address, the contact will not be recognised as a duplicate.

Audio Database

Audio samples are securely centralised and remain in the secure environment of Mediartis. Thus, it is not possible to send a voice sample by email or any other messaging service via the platform.

Users with sharing permissions can invite internal and external collaborators to the project by sending an invitation to access the casting via streaming.

FAQ:

Mediartis Security and Privacy

Mediartis Audio Database Tools

When actors are entered into GDPR Processing, they have access to an isolated interface where they can listen to their voice samples. Their samples are watermarked in this interface. The green checkmark in the Watermarked column means the sample has been prepared.

To listen to watermarked versions of your audio files, click Watermarked on top right of Media list and click the Play icon to the left of the sample.

What is a watermark?

A unique electronic identifier embedded in an audio signal, typically used to identify ownership of copyright. Similar to a watermark on a photograph, it is the process of embedding information into a signal in a way that is difficult to remove.

FAQ

More on Audio Database Features

Media can be uploaded for multiple voice actors at one time by using the Mediartis import template or added with drag and drop for individual actors.

IMPORTANT

– Imported media must be associated with an existing Contact. Create the Contact profile before trying to import media.
Include keywords that describe the voice samples in the file names (ie video games, dubbing, sex, age, film, television, ES, LATAM, etc.) to optimise media searches.

Jump to Medias and click Import Media.

Mediartis Import Media EN

Import Media with Drag & Drop to one contact profile

  • Select Contact name from dropdown menu
  • Select files from your computer
  • Drag & Drop the media files to the Import Box

or

  • Upload the media files from your computer
  • Confirm the upload after Mediartis runs an import pre-check

Import a batch of media to multiple contact profiles:

Batch uploads can only be made once your casting database is:

  • Structured for import
  • Accompanied by the completed import template (download here or in Medias/Import Medias)
  • Compressed into a zip file

Complete the import template with the following information:

  • Actor first name
  • Actor last name
  • Media PATH

CLICKImport Medias(MEDIAS / IMPORT DATABASE)

  • DRAG and DROP your zip file in the import zone
  • OR CLICK the import zone to upload the zip file from your computer
Mediartis Import Media EN

Once your files are extracted from the zip file, Mediartis runs a pre-check of your import.

You MUST VALIDATE “Add these media to my database” or the files will not be imported.

IMPORTANT

Confirm the number of entries found corresponds to the number of samples you are uploading.
If you have error messages, click the error icon to see the cause.
Errors are often caused by the misspelling of an actors name.

FAQ

How do I structure my audio database for import?

How do I generate media file PATHs?

A. Structuring your audio database for batch audio import

1. Casting Database Master Folder includes:

  • Subfolders for each actor containing their audio files (audio file names must include actor names identical to their profile names) in WAV, MP3, AIFF, etc. formats
  • Completed Excel document “medias-template.xlsx”

It’s also possible to copy your folders to the root of your audio database :

2. Casting Directory

  • Audio files in WAV, MP3, AIFF, etc. formats
  • Completed Excel document “medias-template.xlsx”

SET UP :

  1. CREATE a master folder
  2. Inside of the master folder, CREATE subfolders for each actor (name subfolders with actors names)
  3. ADD the actors voice samples to their dedicated folders

IMPORTANT

* Media file names MUST include the actor’s name

* DO NOT INCLUDE ACCENTS in media files

* For optimal search results, we strongly recommend including keywords that describe the voice samples in the media file names (ie video games, dubbing, sex, age, film, television, ES, LATAM, etc.)

B. Complete the Media Import Template

DOWNLOAD the template “medias-template.xlsx” here or in MEDIAS / IMPORT MEDIAS

SAVE TEMPLATE at the root of your Master Casting Database folder 

COMPLETE the template with:

  • List of audio files to import (1 line per audio file)
  • Specific folder *PATHs for each audio file
  • First and last names of the corresponding contacts

*PATHs:

Corresponds to the director PATH leading to the audio sample from the root of the folder
For step-by-step instructions for generating media PATHs click here

3. Compress the Master Folder into a Zip File:

  1. SELECT the Master Casting Folder
  2. RIGHT CLICK
  3. SELECT “Compress DATABASE NAME”

FAQ:

How do I import my audio database?

How do I generate media file PATHs?

This article will help you format the media import template (available here) with media PATHs that you’ll upload with your audio files. The finished template will look like this :

How do I Generate File Paths?

You’ll need an Excel add-on or a dedicated software that simplifies the creation of multiple file PATHs. In this article, we use “FilelistCreator” available for free here.

DRAG AND DROP your Master Folder into the FilelistCreator

Set the following parameters:

  • Select “Files” in Include
  • Select “Path” in Columns/General
  • Select “Excel Spreadsheet XLSX” in Export Format
  • Copy the PATH by clicking “Clipboard

How do I Modify the File Paths for the Template?

PASTE the PATHs in the Excel document medias-template.xlsx (paste from cell 2a)

In cell 2A, HIGHLIGHT and COPY the data path from the start of the PATH up to the name of the Master Folder (named Casting Database in example) as seen below :

  • SELECT Column A
  • OPENFind” window (ctrl +f)
  • PASTE  (ctrl + v) the text from your clipboard to the “Find” field
  • Leave “Replace with” field empty
  • CLICK  “Replace All
  • SELECT Column A and COPY
  • SELECT Column C and PASTE
  • SELECT Column A and OPEN “Find” window (ctrl +f)
  • TYPE the name of your Master Folder and “/” after the name (without spaces) in “Find” field (example: “Casting Database/”)
  • LEAVEReplace with” field empty and CLICKReplace All
  • SELECT Column A and OPEN “Find” window (ctrl +f)
  • TYPE “ /* ” (without quotation marks or spaces) in the “Find” field
  • CLICK Replace
  • LEAVEReplace with” field empty
  • CLICK Replace All”
  • SELECT Column A and OPEN “Find” window (ctrl +f)
  • COPY (ctrl + c) Column A to Column B (ctrl + v)
  • SELECT Column A and OPEN “Find” window (ctrl +f)
  • TYPE space + asterisk “ * ” (without quotation marks or spaces) in the “Find” field
  • CLICK Replace
  • LEAVEReplace with” field empty
  • CLICK Replace All”
  • SELECT Column B and OPEN “Find” window (ctrl +f)
  • TYPE asterisk + space “* ” (without quotation marks or spaces) in the “Find” field
  • CLICK Replace
  • LEAVEReplace with” field empty
  • CLICK Replace All”

Step

FAQ:

How do I upload my audio database?

How do I structure my audio database for import?

In your Mediartis account, jump to Medias.

  • Select Media file(s) to add to a role or voice casting project
  • Click Actions and select Add to casting

In Add Sample(s) to a Casting pop-up:

  • If you are creating a new castingtype the name of your new project and Enter
  • Type the new role name in Role and Enter
  • Click Add to casting
  • If you are adding the media to an existing project, select the casting from the Casting dropdown menu
  • Select the role name from the dropdown menu and Enter
  • Click Add to casting

FAQ:

Mediartis Voice Casting Tools

In your Mediartis account, jump to Medias.

SEARCH MEDIA

Enter keywords in the search bar and Enter

FILTER MEDIA

Click on the arrows next to the headers:

  • Contact name
  • File type
  • GDPR status

Notes:

Keywords in media titles function as Tags and optimise search results.
Optimise your media titles before importing to your Mediartis casting database.

FAQ:

Audio Database Tools

The GDPR compliance status of media is listed to the right of the audio file in Medias under GDPR Status.

Media can be filtered by GDPR status by clicking the filter icon.

Mediartis Media GDPR

Make sure you have already imported your contacts to your database before trying to import their samples. Without this step, samples cannot be associated with a contact.

To listen to media in your casting database, jump to Medias.

  • Click the play icon of the relative media:

Mediartis Play Media

Listen to a specific time mark of a media :

  • Click anywhere in the media title on the top of the screen and slide the time marker with your mouse.
  • Click the play icon.

Learn how to add media to castings here

Audio Database FAQ

Casting Tools

In your Mediartis account, jump to Medias.

  • Select Media file(s) to add to a role or casting
  • Click Actions and select Add to casting

In Add Sample(s) to a Casting pop-up:

  • Type the new casting project name and Enter
  • Type the new role name and Enter

Create a new voice casting or role

Once the project has been created, it will be proposed in the casting drop down menu

FAQ:

Mediartis Casting Tools

How do I edit a casting?

Once connected to your Mediartis account, jump to Castings.

The Castings page lists all projects you have permission to access.

Click the project you want to edit :

Mediartis Voice Casting

Request project access

If the casting you want to access isn’t listed, you don’t have the necessary permissions to access the project, or haven’t been invited to collaborate. Please contact the Casting creator or the Account owner to request they invite you as a Collaborator.

Modify Castings

  • Modify Casting names
  • Modify Role names (Type new name in box next to Role Name & Save)
  • Remove Roles (Click Remove to the right of the Role to Delete)
  • Re-order the voice samples per Role (drag and drop)
  • Edit media title (Click Actions then Edit) – media titles are included in client casting version
  • Add comments (Click Actions then Edit) – these are included in client casting version

Edit Mediartis Voice Casting

*Multi-language castings: Include language codes in Role names for optimised searches (ex Jane EN / Jane FR / Jane IT…)

IMPORTANT

The Media titles are visible in the casting version seen by your clients unless the titles are modified before sharing

FAQ:

Mediartis Casting Tools

In your Mediartis account, jump to Medias.

  • Select the Media file(s) you want to add to a new role.
  • Click Actions and select Add to casting

In Add Sample(s) to a Casting pop-up:

  • If you are creating a new casting, type the name of your new project and Enter
  • If you are adding the media to an existing project, select the casting from the Casting dropdown menu
  • Type the new role name in Role and Enter
  • Click Add to casting

Create a new voice casting or role

Once the project has been created, it will be proposed in the casting drop down menu.

FAQ:

Mediartis Casting Tools

How do I edit a casting?

Click Collaborators on top right of casting screen

Select your team member from the list (Member and Guest roles)

Click Add

Invite team members to your voice casting project

FAQ:

Mediartis Casting Tools

In your Mediartis account, jump to Castings.

Here you see all castings you’ve created, been invited to, and have User Permissions to access:

Mediartis Voice Casting

  • Select the casting name you want to access. Edit Mediartis Voice Casting

IMPORTANT

If the audio titles are not edited, they will appear in the client casting version as they do in your database
– Confirm the comments your team has made during edition are “client ready” as Comments are visible in client casting version
– Actor names are invisible in the client casting version

  • Click Share casting on the top right of the screen.

In the Pop UP window:

  • Enter the email address of the person you are sharing the casting with.
  • Specify the language the invitation should be sent in (FR / EN / DE / IT / ES / JA / PT).
  • Click Share Casting.
  • An email invitation with an encrypted access link is immediately sent.

To see how the branded client casting version looks, please refer to this article.

The casting project your client accesses includes the company logo you provide in Communications Branding.

If the assets you used for the project were GDPR processed, the casting is stamped “GDPR Compliant Casting”.

Actors names are invisible to your client.

Comments are visible to your client.

Original media titles are visible in the client version unless you edit the title.

FAQ:

Mediartis Voice Casting Tools

How do I edit my company logo?

Voice castings shared via Mediartis cannot be modified by anyone external to your organisation. Update permissions are exclusive to Users in your Mediartis account.

FAQ:

Mediartis Casting Tools

How do I share a casting?

As long as the voice casting hasn’t been deleted, people you’ve shared the casting with can still access the project unless you revoke their invitation.

To delete a casting access:

  • Click Share Casting
  • Click Revoke next to the email address of the person you are deleting access
  • Confirm deletion when prompted

Mediartis revoke casting access

FAQ:

Mediartis Casting Tools

Castings that only include GDPR compliant voice samples have a “GDPR Compliant Casting” stamp on the casting version your client accesses via streaming.

Mediartis Client Casting GDPR Stamp

FAQ:

Mediartis Casting Tools

How do I activate automated GDPR processing?

Account Owners, Administrators and Experts can see, access and modify all projects.

Users with Member status can only see the castings they’ve been invited to collaborate on and those they’ve created. If they’ve been invited as a collaborator, they can modify the casting. Click here for detailed information on Member casting permissions.

Users with Guest status must be invited to collaborate on projects to see them on the Casting homepage. If they have not been invited to a project, the casting is not visible.

FAQ:

Mediartis Casting Tools

More on User Casting Permissions

Account Owners, Administrators and Experts can access and modify all projects.

Users with Member or Guest status must be invited to collaborate to see and/or access the project.

Casting Permissions by User Roles:

FAQ:

How do I update User permissions?

Mediartis Casting Tools

To edit the title of a media in the voice casting version your client accesses on streaming, click Actions then Edit next to the role proposition.

Edit Mediartis Voice Casting

IMPORTANT!

– Original media titles are visible if you don’t add a new one
– Be sure to double check your comments are “client-ready” as these are visible in the version they access.

FAQ:

Mediartis Casting Tools

If you are unable to add media to a casting and see the following message on your screen, it is most likely due to one of the following scenarios:

Mediartis casting compliance safeguards

Either the contact and media are entered in GDPR processing and their data is not currently compliant. To review the compliance status, refer to the GDPR status on Contacts or Medias pages.

If you need to use the data in a casting immediately, we recommended contacting the actor and asking them to connect to their Mediartis interface to validate their authorisation (they can request a connection link from the Mediartis homepage or here: https://app.mediartis.com/contact with the email address you have in their profile).

OR

The contact and media are not subject to GDPR, but the contact status has not yet been set to “Outside Europe – GDPR N/A”.

To change the contact status:

  • Select the contact
  • Click “1 contact selected”
  • Select “Outside Europe – GDPR N/A” from the drop down menu
  • Confirm when prompted

GDPR automated processing voice samples

FAQ:

Mediartis Casting Tools

Actor names are hidden on the casting version your client accesses via streaming.

Media titles and comments are visible to your client, however, they can be modified before sending by clicking Actions to the right of the role proposition.

Edit Mediartis Voice Casting

Branded casting your client accesses on streaming:

Branded voice casting delivered via streaming

FAQ:

Mediartis Casting Tools

In your Mediartis account, jump to Castings.

Select the casting project by clicking the name.

Casting Homepage

  • Click Share Casting button on top right of screen

Mediartis revoke casting access

  • Click Revoke to the right of the of the person’s email address
  • Confirm their email address
  • Validate when prompted

FAQ:

Mediartis Casting Tools

How do I share castings?

To delete a voice casting, go to Castings, click Actions to the far right of the line referencing the project, and click Delete.

Warning!

Casting deletions cannot be undone

Mediartis delete voice casting

FAQ:

Mediartis Casting Tools

All paid subscriptions can share unlimited castings.

FAQ:

Mediartis Casting Tools

How do I share a casting?

In your Mediartis account, jump to Medias.

  • Select Media file(s) to add to a role or voice casting project
  • Click Actions and select Add to casting

In Add Sample(s) to a Casting pop-up:

  • If you are creating a new castingtype the name of your new project and Enter
  • Type the new role name in Role and Enter
  • Click Add to casting
  • If you are adding the media to an existing project, select the casting from the Casting dropdown menu
  • Select the role name from the dropdown menu and Enter
  • Click Add to casting

FAQ:

Mediartis Voice Casting Tools

Once Medias are uploaded to your Mediartis account, their titles cannot be modified in your database.

However, Media titles displayed in client casting versions can be edited directly in castings.

In your Mediartis account, jump to Castings.

Click the project you want to edit :

Mediartis Voice Casting

  • Click Actions then Edit

Edit Mediartis Voice Casting

IMPORTANT

Unless edited in the casting project, original Media titles appear in the client casting version. Double check your comments and titles before sharing.

FAQ:

More on Mediartis Casting Tools

What does the casting version my client receives look like?

Castings shared on Mediartis are interactive and your clients can provide feedback and rate every sample proposed in the casting.

If a casting has been shared with multiple people outside of your organisation, they will only see their own comments and ratings and not anyone elses.

When you share a casting, the shared version includes:

  • your company logo
  • project name
  • propositions for each role, with audio & video samples for each voice actor, with the public names and the orders you chose
  • your public comments
  • role search
  • a section for clients to comment on and rate each sample
Client version

When your clients rate samples and add comments, they will automatically update in your own casting interface.

You will see an average of every commenter’s rating and the number of comments made.

Click on the comments icon or the stars to visualise comments. You will see the email address of the author, their rating and at what time they commented.

When you share a casting, you can authorise recipients to reshare the casting with their team and partners. This allows them to collect and centralise their own feedback on the casting. Very practical if your contact is an intermediary before the end customer!

This resharing authorisation is revocable at any time. Click on “edit” to take back sharing privileges or simply delete your contact from the list

Mediartis GDPR Compliance Tools

Mediartis Automated GDPR Compliance Processing is optional and deactivated by default. When a Contact is entered into GDPR processing on Mediartis, the Contact and their Media are entered into automated workflows that include:

  • Solicitation, recording, and renewal of Data Subject (Contact) consent to be referenced in an organisation’s casting database.
  • Reminders sent to Data Subjects that they are referenced in the casting database.
  • Routing and/or processing of Data Subject modification, rectification and/or deletion requests.

Email alerts are sent to Account Owners for treatment when a contact requests modifications, rectifications or deletion of their profile or media.

Modifications made to Contact’s profiles (excluding Tags or Notes) and newly imported media trigger consent solicitation workflows.

Automated voice sample GDPR compliance

More on Mediartis GDPR Tools

Contacts entered into Mediartis GDPR processing enter automated compliance workflows. Emails are sent to solicit Contact consent of processing of their personal data in your casting database, and they have the possibility of accessing their personal data in an isolated interface.

In their secure space, they can listen to their voice samples (watermarked for added security) and visualise their other personal data you are processing (ie name, address, telephone, language, email, etc.). Contacts have the opportunity to accept, reject, or request modifications of their personal data.

Workflows are triggered by actions, non-actions and strict consent renewal calendars that help keep your data GDPR-friendly by simplifying your GDPR obligations.

Automated voice sample GDPR compliance

CASTING ACTIVITY AND DATABASE OVERVIEW

The Dashboard provides an overview of your account activity and the GDPR compliance progress of your voice casting database:

  • # Validated Contacts: number of contacts GDPR compliant
  • # Validated Medias : number of medias GDPR compliant
  • # Castings Shared 
  • # Contact deletion requests
  • # Media deletion requests
  • # Emails Sent : GDPR processing emails sent to your contacts
  • # Contacts Outside EU : Not entered in GDPR compliance workflows
  • # Medias Outside EU : Not entered in GDPR compliance workflows

Mediartis account dashboard

GDPR COMPLIANCE PROGRESS

Database GDPR compliance % :

Calculates number of validated actors + validated medias. Example: 1 contact validated + 0/9 medias validated = 10% database compliance

Next database verification :

  • New Contacts and/or Medias to be added to GDPR Processing workflows
  • Contacts and / or Medias GDPR status
  • Contacts and / or Medias to be moved to next GDPR compliance workflow level

Real time GDPR compliance status of Contacts and their Media is visible on the Contacts and Medias screens to the far right of the actor reference.

FILTER CONTACTS AND MEDIA BY GDPR STATUS

In Contacts and Medias, click the filter icon next to GDPR STATUS to filter by different active status in your casting database.

Mediartis voice actor GDPR

Casting Safeguard

If a Contact profile is set to GDPR processing, the Contact and their associated Media can only be used in Castings if the data is compliant.

FAQ:

Mediartis GDPR Compliance Tools

You have the option of entering Contacts and their associated Media into GDPR Processing or not. Once you’ve uploaded a Contact, you set them to Automated GDPR Processing or specify they’re not subject to GDPR.

If a Contact is entered into GDPR, their profile and media must be compliant in order to add them to castings. Platform safeguards will not accept non-compliant data be added to projects.

FAQ:

Learn more about which voice casting scenarios are subject to GDPR

FAQ: Mediartis GDPR Compliance Tools

Contacts entered into automated GDPR processing have access to an interface with their personal data referenced in your voice casting database, including their profile information (excluding Tags and Notes) and their media (watermarked for added security).

If a contact requests modifications of their data, their GDPR status changes to “Modification Requested” and the actor and their media cannot be used in castings.

Automated email alerts detailing the contact requests are sent to the Account Owner.

Once the contact and/or media have been updated, an email is sent to the contact asking them to connect to their interface to validate the changes and provide give their consent of use. The GDPR status is now “Consent requested (update)“. At this stage, the actor and their media cannot be used in castings.

Once consent is given, the GDPR status changes to “Validated” and the actor and their media may be used in castings.

FAQ: GDPR Compliance Tools

In your Mediartis account, jump to Contacts.

Real time GDPR compliance status is listed to the far right of the actor’s name.

Users can filter all Contacts by GDPR status by clicking the filter icon next to “GDPR Status” and selecting different status currently active in your casting database.

Mediartis voice actor GDPR

FAQ:

Mediartis GDPR Compliance Tools

Contacts entered into Mediartis GDPR processing have permanent access to an interface that shows their personal data being processed by your organisation. The data includes “traditional” personal data, such as name, pseudo, telephone, address, email, birthday, etc., included in their profile (excluding Notes & Tags), and also their voice media (watermarked for added security).

Contact Interface “My Info”

Contact Interface “My Medias”:

NOTES:

– Media CANNOT be downloaded from Mediartis and is audio watermarked for added security.
– Click Watermarked in Medias to listen to the watermarked audio versions your contacts access in their interface.

FAQ:

Do I have to GDPR process all contacts in my voice casting database?

Mediartis GDPR Compliance Processing Tools

Contacts entered into Mediartis GDPR processing are sent emails requesting their consent for their personal data to be referenced in a casting database and shared in castings; reminders their personal data is being processed; consent renewal requests; consent requests for all profile modifications and when new medias are added to their profile.

Automated voice sample GDPR compliance

Communications sent from the platform are:

  • In the spoken language specified in Contact profiles if supported
  • If Contact language is not supported, communications are sent in English
  • If no language is specified, communications are sent in the company language specified in the Branding Communications section.

*Supported languages : English, French, German, Italian, Spanish (Castilian), Japanese, Portuguese (Brazil)

To view the emails sent to your contacts, sign in to your Mediartis account and click Email Templates on the navigation bar.

FAQ

What are compliance workflows?

Do I have to enter all my contacts into GDPR processing?

Automated GDPR Processing

Enter Contacts and Media into automated compliance workflows by activating Automated GDPR Processing.

Modifications made 60 days after GDPR Automated Processing is activated, including profile updates and new media additions, will trigger new compliance workflows that require Contact consent before the Contact or their Media can be used in castings.

Tag and Notes modifications DO NOT trigger compliance workflows.

Activate “GDPR Automated Processing”:

Contact GDPR processing : Automated / Manual Processing / Deactivate

  • Select Contact(s) by clicking box to left of Contact name(s)
  • Click “# contacts selected” above Contact list
  • Select “GDPR Automated Processing” from the drop down menu
  • Confirm when prompted

IMPORTANT

If a Contact is entered into GDPR Processing, they can only be added to a casting if their data (profile + media) is compliant.

FAQ:

Mediartis GDPR Compliance Tools

No, contacts cannot download or transfer media from their interface on Mediartis.

The media your contacts access in their interface are also audio watermarked for added security.

To listen to media watermarked versions, jump into Medias, click Watermarked on top right of Media list and select a media.

FAQ: Mediartis GDPR Compliance Tools

GDPR Setting: GDPR MANUAL PROCESSING:

Pausing Automated processing “freezes” GDPR compliance workflows for a Contact + their Media for an unlimited amount of time.  

We recommend using this functionality when updating a Contact profile and/or adding new Media as every profile or media modification triggers new compliance workflows for contacts entered into GDPR processing (excluding profile Notes & Tags).

Note: Contacts and media in manual processing cannot be used in castings.

GDPR Setting: OUTSIDE EUROPE – GDPR N/A

“Outside Europe – GDPR N/A” deactivates compliance workflows for a Contact and associated Media.

Contacts and media in “Outside Europe – GDPR N/A” can be used in castings (castings will not be stamped “Casting GDPR Compliant”).

To pause or deactivate automated GDPR processing of Contacts and Media, jump to Contacts:

GDPR automated processing voice samples

  • Select Contact(s) by clicking box to left of Contact name(s)
  • Click “# contacts selected” above Contact list
  • Select “GDPR – Manual processing for # of user(s)” from the drop down menu to pause processing

OR

  • Select “Outside Europe – GDPR N/A for # contact(s)” from the drop down menu to deactivate GDPR processing
  • Confirm when prompted

FAQ:

What contacts and casting scenarios are subject to GDPR?

GDPR Compliance Tools

Communications & Branding

Your company logo is included in client casting presentations and also in the first GDPR processing email sent to your actors.

To update your logo in your Mediartis account, click your account name in the top right corner, then click Communications & Branding.

  • Click the pen icon located above the logo section to the right of the screen.
  • Click Upload New Image.
  • Select logo from your computer.

  • Click Update.

How do I update our company message sent to voice actors?

IMPORTANT

Your personalised message is included in the first email sent to your actors for GDPR processing. A clear message from your company explaining why they’re being contacted by Mediartis on your behalf contributes strongly to the success of your casting database’s GDPR compliance.

To update your corporate message in your Mediartis account, click your account name in the top right corner, then click Communications & Branding.

  • Click the pen icon located above the logo section to the right of the screen.
  • Add your text to the message box on the bottom of the screen.

  • Click Update.

How do I upload our company logo?

How do I change the default language for GDPR emails sent to actors?

To update the default language of the GDPR processing emails sent to your Contacts from your Mediartis account, click your account name in the top right corner, then click Communications Branding.

  • Click the pen icon located above the logo section to the right of the screen.
  • Select language from “Default language for communications”.

Click Update.

Notes:

*If you do not select a default language, all GDPR communications will be sent in English when the language specified in a Contact’s profile is not supported by the platform.
**The following languages are currently available for GDPR communications: English, French, Italian, Spanish, German, Portuguese (Brazilian) & Japanese.

How do I upload our logo for display in client castings?

Users

A User License is required for each team member you add to your account.

To add team members to your Mediartis account, click your account name in the top right corner, then click Users.

  • Click the Add User button located on the top right of screen.

Provide the following data:

  • First and last name
  • Email address
  • Assign Role
  • Select language


Click Invite button

User Permissions

For detailed information on User Permissions, please request documentation from your Account Manager or Mediartis Customer Support via chat or email: team @ mediartis.com.

To update or revoke User permissions in your Mediartis account, click your account name in the top right corner, then click Users.

  • Click the Add User button located on the top right of screen.
  • Assign User Role.
  • Select language.
  • Click Invite button.
  • Modify User Role by clicking the three dots to the right of their current Role and selecting their new Role.
  • Revoke User access by clicking the three dots to the right of their current Role and selecting Remove access.

Mediartis user permissions

Who can modify whose permissions?

Account Owners and Administrators can modify all User permissions.
Experts can modify Members and Guests permissions.
Members can modify Guests permissions.
Guests cannot modify any User permissions.

Do you need detailed information on User permissions? No problem !

Please request documentation from your Account Manager or Mediartis Customer Support via chat or email: team @ mediartis.com.

FAQ :

Details on different User role permissions

Users have different casting database and casting project access and action permissions depending on the Role they have been assigned. Roles can be modified by Users with permission at any time, and the modifications are immediate.

USER PERMISSIONS BY ROLE :

Owner: access and modify all information

Administrator: access and modify all information

Expert (Database + Casting Manager):

  • Castings: create, read, update, delete, share;
  • Contacts: create, read, update, delete;
  • GDPR controls: read, update;
  • Media: create, read, update, delete;
  • Users: create, read, update, delete.

Member (Casting Manager):

  • Castings: create, read, update, share, delete-only if created by this member;  
  • Contacts: read;
  • Media: read;
  • Users: create, read, delete => only Readers.

Guest:

  • Contacts: read (GDPR compliant + GDPR N/A);
  • GDPR status: read;
  • Media: read;
  • Castings: project access when invited to collaborate.

How do I update User permissions?

FAQ: Mediartis account Users

Security and privacy

Audio samples are securely centralised and remain in the secure environment of Mediartis. Thus, it is not possible to send a voice sample by email or any other messaging service via the platform.

Users with sharing permissions can invite internal and external collaborators to the project by sending an invitation to access the casting via streaming.

FAQ:

Mediartis Security and Privacy

Mediartis Audio Database Tools

Here are a few ways we make sure your data and media are secured on the platform: 

  • Secured Access : Unique HS256 encrypted timeout access keys (magic links) generated for every access – more secure than password requests
  • Data & Medias circulating on the network are SSL format encrypted with Advanced Standard HS256 Encryption
  • Media uploads are encrypted and access is controlled by you via user access authorisations
  • Data & medias cannot be downloaded or transferred from the platform
  • Medias accessed by voice actors are watermarked (0% degradation to your files)
  • User session timeouts (30 min by default)

MEDIA & DATA HOSTING: Amazon SW3 – France

AWS infrastructure is designed and managed in alignment with security best practices and a variety of IT security standards, including:

• SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70) • SOC 2 • SOC 3 • FISMA, DIACAP, and FedRAMP • DOD CSM Levels 1-5 • PCI DSS Level 1 • ISO 9001 / ISO 27001 • ITAR • FIPS 140-2 • MTCS Level 3

AWS meets several industry-specific standards, including:

Motion Picture Association of America (MPAA) • Criminal Justice Information Services (CJIS) • Cloud Security Alliance (CSA) • Family Educational Rights and Privacy Act (FERPA) • Health Insurance Portability and Accountability Act (HIPAA) 

APPLICATION HOSTING: CleverCloud – France

The two pillars of their security policy are immutable infrastructure and the avoidance of trusted networks. Every piece of code deployed on Clever Cloud is deployed in a short-lived, reproducible environment.  

Power Redundancy : N+1

Chilling Redundancy : N+1 (on chillers) N+2 (on CRAC units)

Certifications : 

  • FACT
  • SSAE 16/ISAE3402 SOC-1 Type II
  • PCI DSS
  • ISO 9001-2008
  • ISO 27001
  • ISO 50001

Account Owners and Administrators have direct control over all User access and action permissions. User permissions are modifiable and can be deleted in real-time in Users.

Casting project access and action permissions also depend on the User’s role, and whether or not they created the casting or have been invited to collaborate.

For detailed documentation on database and casting access and action permissions by User role, please contact your Account Manager.

Read more on adding Users or adding / modifying / revoking User roles

Mediartis Team Access

Mediartis Account Managers can only access your account if you accord permission and add them as a User.

Client Casting Access

When a casting is shared with someone, they only have access to the specific project they have been invited to. You can revoke their access at any time.

Contact access (voice actor)

Voice actors entered into GDPR processing have access to their personal data (name, address, watermarked samples, etc) in an encrypted and isolated interface.

As a personal data protection safeguard, audio samples on Mediartis cannot be downloaded. Access to audio content is strictly limited to the Mediartis platform.

Mediartis watermarks the audio samples in the Contact interface accessed by data subjects (voice actors) when the Contact is entered into GDPR processing. Audio watermarking of these recordings does not, in any way, deform the audio files.

The voice samples added to castings and listened to by clients are not watermarked.

To listen to watermarked versions of your audio files, click Watermarked on top right of Media list and click Play icon to the left of the sample.

What is a watermark?

A unique electronic identifier embedded in an audio signal, typically used to identify ownership of copyright. Similar to a watermark on a photograph, it is the process of embedding information into a signal in a way that is difficult to remove.

Subscriptions

Mediartis subscriptions are designed to scale with the size of your business.

Mediartis proposes 5 different subscription plans. Plans are based on:

  • Number of Contacts (actors)
  • Number of User Licenses
  • Onboarding
  • Personalised assistance

Plans can be upgraded as your casting database grows. Additional User License packs are available “à la carte”.

For more details and information click here.

Groups with multiple studios

Please contact our Sales team to discuss personalised packages for groups requiring multi-studio accounts at team @ mediartis.com or +33 7 68 59 28 16.

Mediartis subscriptions can be paid monthly or prepaid annually. Discounted pricing is offered for annually paid subscriptions, click here for more details and information.

Casting tools and automated GDPR processing are available with active paid subscriptions.

Subscriptions can be terminated by written notification addressed to :

Mobilis Pro, 13 rue Camille Desmoulins, 92130 Issy les Moulineaux, France or by email at contact @ mobilispro.com.

If a User has purchased a Subscription that is still valid, the Subscription must be paid in full.

Account data export requests must be made 30 prior to account termination. Data provided on Mediartis are deleted within thirty (30) days from the date a subscription ends.

Account owners wishing to close an Account must request a Data Export of their Contact List and Audio Database they have uploaded to their Account before terminating their Subscription.

Contact Lists and Audio Databases uploaded to an Account during the course of a Subscription, will be deleted within 30 days from the date of Account Closure. After 23 days, the Account owner will be sent an email reminder that they have 7 days to download their Contact and Audio Database.

For more information, please refer to the Mediartis Terms & Conditions.

Subscriptions are based on the number of Contacts in your voice casting database. Contacts added once you’ve reached your Contact tier limit cannot be used in Castings or entered into GDPR processing until you’ve upgraded to a new Subscription.

Your current Subscription is listed to the far right of the menu bar.

Upgrade to a new Subscription

To upgrade to a new Mediartis Subscription, you must have Account & Billing permissions.

In your Mediartis account, click your account name in the top right corner, then click Account & Billing.

  • Scroll down to the Subscriptions section
  • Select the new Subscription you want and click Select this Plan
  • Press Confirm when prompted
  • Your new Subscription will be shown to the right of the menu

Billing & Payments

In your Mediartis account, click your account name in the top right corner, then click Account & Billing.

  • Click the pen icon located to the right of screen.
  • In the Company Information section, update the VAT number.

Click Update.

How do I update a payment method?

After clicking your company name on the top right of the page, click on the “Billing” tab. Payment information, invoices, credit card… are available at the bottom of the page, with the possibility of modifying this information.

In your Mediartis account, click your account name in the top right corner, then click Account & Billing.

In the Payment Method section:

  • Click Validate or update payment card.
  • Enter new card number, expiration date and CVC.

Click Validate or update payment card.

How do I download or print an invoice or receipt?

If you have Account & Billing permissions, you can view and modify the company information in your Mediartis account.

In your Mediartis account, click your account name in the top right corner, then click Account & Billing.

  • Click the pen icon located to the right of screen.
  • In the Company Information section, update your company name and / or billing address.

  • Click Update.

In your Mediartis account, click your account name in the top right corner, then click Account & Billing.

Scroll down to Invoices.

To download an invoice:

  • Locate the invoice you want to download in the list.
  • Click the document icon in the PDF Format column to download the invoice

To download a receipt:

  • Locate the invoice you paid in the list.
  • Click the cloud icon in the Online payment column

Click Download receipt.

How do I update a payment method?

You're A Voice actor

Validating personal data

STEP 1 – Log in

If you need help on how to log into Mediartis, please check out this article.


STEP 2 – Select an organisation

Click on the organisation for which you wish to review your personal data.


STEP 3 – Verify your personal data in “My Info”

  • If all data is correct and complete and to AUTHORIZE the organisation to reference you in their casting database: click green “AUTHORIZE” button (bottom left), and then click “CONFIRM”.
  • If some data is incorrect / incomplete and you want to request MODIFICATIONS: click orange “MODIFY” button (bottom middle), type your modification requests in the text box, and then click “SUBMIT” button to send your request.
  • If you want the organisation to DELETE all of your personal data and stop contacting you to work with them, click red “DELETE” button (bottom right) and then click “CONFIRM THE DELETION button”. ATTENTION: If you select “DELETE”, all your media will also be refused by default and will be deleted from the organisation’s casting database within 30 days.

STEP 4 – Verify your audio and video samples in MY MEDIA

In MY MEDIA, you can listen to your media, authorize use of and request deletion of all media or individual media.

  • To AUTHORIZE use of ALL of your media, click the green “AUTHORIZE” button on the bottom left of screen.

MY MEDIA

If you want to provide additional samples to the organisation for their casting database, please contact them directly.


STEP 5 – Verify your choices

In SUMMARY you have an overview of the choices you have made. To modify your choices, click on “My Info” or “My Media”, make changes, and save.


If you need more help to consult or validate your data, contact us via the instant chat-box or email us at team@mediartis.com.

If you want to learn more about Mediartis and why producers use it, read this page.

STEP 1 – Get your connection link email

Case #1 – You received an email from a production company asking you to review and authorize use of your personal data referenced in their casting database on Mediartis

To review your personal data in their casting database, click the green button “Access my personal data” in the email sent by Mediartis.

If the link has expired or you can’t find the email, please refer to Case #2 below.

Case #2 – You didn’t receive any email but you wish to validate your data OR the link in the email has expired

You can access the platform to review your data at any time by using this portal. Enter your email address and click on “Get your connection link”.

Check your emails and locate the one sent by Mediartis (check your promotions & spam folders if necessary). Then click on the link in the email to access your data (see Case #1 above).

Use the email address you provided to the production company holding your data. If you don’t enter the same address they have on file, you will not be able to access your account. You can contact them directly to find out which one they have.


STEP 2 – Select an organisation

Click on the organisation for which you wish to review your personal data.


STEP 3 – View and verify your personal data

If you need help on how to verify your personal data in “My Info”, please check out this article.

You've received a casting

Giving feedback on castings

STEP 1 – Get your connection link email

Case #1 – You received an email from your vendor asking you to check out a casting on Mediartis

To view a casting, click the green button “Access casting” in the email sent by Mediartis.

If the link has expired or you can’t find the email, please refer to Case #2 below.

Case #2 – You didn’t receive any email OR the link in the email has expired

You can access the platform to view all castings shared with you at any time by using this portal. Enter your email address and click on “Get your connection link”.

Check your emails and locate the one sent by Mediartis (check your promotions & spam folders if necessary). Then click on the link in the email to access your data (see Case #1 above).

Use the email address your vendor used to share the casting with your company. It might be yours, or a coworker’s. Make sure your vendor shared their casting using your email address, otherwise you will not be able to view it. You can contact them directly to find out.


STEP 2 – Select an organisation

Click on the organisation for which you wish to review a casting.


STEP 3 – View and give feedback on casting

If you need help on how to view and give feedback on a casting, please check out this article.

STEP 1 – Log into Mediartis

If you need help on how to log into Mediartis, please check out this article.


STEP 2 – Select casting

Click on the name of the casting you want to review. You can sort this list by company name, creation date, etc.


STEP 3 – Review casting and send feedback

On the casting page you will find the following information:

  • voice actor propositions divided by roles, and sometimes also by language
  • the comments of your vendor (if they added details)
  • a space for you to rate and comment samples so you can share with your vendor

How do I give my feedback on a sample?

  • In the “My comments” column, click on “Add a comment” in front of the sample you wish to rate and / or comment.
  • Select the rating you want to give that sample by clicking on the stars (leave blank to give 0 stars).
  • Add any comments that could be useful to send to your supplier then click on “Save”.
  • Click on “Update” in front of your comment to edit it.

Contact customer support

Mediartis customer support is available to answer all questions. Whether they come from customers, or anyone involved in your compliance and casting process.

Chat: Located on bottom right of all Mediartis site pages

Telephone: +33 7 68 59 28 16 – Monday – Friday 9:00am – 6:00pm (Paris – GMT +1)

Email: team@mediartis.com

To schedule an onboarding or personalised training call, click here.